Refund policy
Return & Refund Policy — VoidRun
Last updated: May 2026
At VoidRun, we are committed to providing high-quality products and a transparent, secure shopping experience for all customers.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Return Window
We offer a 30-day return policy, meaning customers may request a return within 30 days of receiving their order.
Unfortunately, we cannot offer refunds or exchanges after this period.
Return Eligibility
To be eligible for a return, items must:
- Be unused and unworn;
- Be in the same condition received;
- Include original tags;
- Be returned in the original packaging;
- Include proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number;
- Reason for the return;
- Photos of the item (if applicable).
Once approved, we will provide return instructions.
Please note:
Returns sent without prior authorization will not be accepted.
Return Address
VoidRun operates exclusively as an online ecommerce business and does not maintain a physical retail location open to customers.
Return addresses may vary depending on the logistics partner or supplier responsible for fulfilling the order. The correct return address will be provided after the return request has been approved.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- damaged,
- defective,
- or incorrect,
contact us immediately at:
📧 voidrun.support@gmail.com
We will evaluate the issue and work to resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Personalized or custom-made products;
- Gift cards;
- Sale or clearance items;
- Personal care or hygiene products;
- Perishable goods;
- Hazardous or flammable materials.
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
We currently do not offer direct exchanges.
To receive a different size, color, or item, customers should:
- Return the original item;
- Place a new order separately.
European Union 14-Day Cooling-Off Period
For orders delivered within the European Union, customers have the legal right to cancel or return their order within 14 days of receiving it, without providing a reason, in accordance with applicable consumer protection laws.
Items must remain:
- unused,
- unworn,
- with tags attached,
- and in original packaging.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
If approved:
- refunds will be issued automatically to the original payment method;
- processing times may vary depending on your bank or payment provider.
Refunds are typically processed within 10 business days after approval.
If more than 15 business days have passed since approval and you have not received your refund, please contact:
📧 voidrun.support@gmail.com
Return Shipping Costs
Unless the return is due to:
- a defective product,
- an incorrect item,
- or shipping damage,
customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Order Cancellations
Orders may only be cancelled before they have been processed and dispatched.
Once an order has been shipped, customers must follow the standard return procedure.
Contact
If you have any questions regarding this policy, please contact:
📧 voidrun.support@gmail.com
🌐 VoidRun.co